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Questions & Answers


Will I be able to use your machines without a demonstration or training?

Yes, our heat presses are very easy to use. There really are only two variables you have to adjust and that is temperature and time. Both can easily be adjusted by pressing a button.
When you purchase consumables from our recommended suppliers, they will always give you an indication of the temperature or timing required for a particular product - what could be easier?  A majority of our customers take delivery of our heat presses without a prior demonstration or any form of training


Will support be available after purchase?

Yes, we do offer on-going after sales support at no extra cost to you. We can help you on any technical or sourcing issues. Our wealth of experience is at your disposal.
If you do decide to take delivery without a demonstration or training, and subsequently realise that you do need training, remember, we do not charge for this as it forms part of our back-up support. All we ask is that you book an prior appointment and we will be more than happy to
train you at a mutual convenient date/time.  Training is carried out at our premises in Romford, Essex..

How much will it cost to ship the machine to me?

The cost of shipping can vary from 10+VAT to around 40+VAT  or more depending very much on the weight of your entire order. In certain instances, it could be more, especially on larger and heavier  packages. We normally ship on a two day parcel service but can ship next day, if required, at an extra charge.

For overseas shipment, we can obtain shipping quotes, both, by sea and air.

How do I place an order for some equipment?

You may place your order by simply calling us on 01708-731294 (Monday-Friday, 9.30am-5.30pm). We can accept payments by all major credit and debit cards. Alternatively, you may fax or e-mail your order to us. We can accept payment by cheque (goods can only be shipped out once the cheque has cleared) and you may also deposit money into our bank account (details supplied on request). We, of course, do not mind cash either! We reserve the right to refuse payment by credit/debit cards/ cheques etc in favour of direct bank transfer only.

We can accept payment by paypal too from verified paypal account holders. We may be able to accept payment from non-verified paypal account holders too but may require additional ID before goods are shipped out. This could add a little delay to shipment whilst  we check out additional ID etc.

On cleared funds, we can usually ship within 48 hours (depending on stock availability). However, in the case of packages, it may take around five working days.

Where will I obtain my on-going supplies from?

With every purchase, we will give you a list of recommended suppliers. We feel that your interests are best served where we are free to give you a list of recommended suppliers. These suppliers, stock everything you are ever likely to need in terms of products/consumables and perhaps even more!  They all offer next day deliveries so you do not have to tie up your money in large amounts of stock.

How reliable are your machines?

Our machines have stood the test of time and have proven to be extremely reliable and very safe to use. More importantly, we promote quality British Made machines which has proven to be more safe and reliable than the ones cheaply made in the far east.

How long has your company been established?

Creative Printers of London (CPL) have been established for over 25 years - with the last 23 years in Romford, Essex!   Our company is a family owned business which keeps going from strength to strength (just look at our other websites).  Both senior partners of CPL are university graduates with a keen interest in marketing and promotions - their vast experience is at your disposal!   As we are not tied down to any particular manufacturer - we are free to pick and choose the best systems for our customers..





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